At the time of writing this article, there were 10M+ views of the video Amazon made to show the world how it's done. There have been millions of shares on Facebook and Linkedin, and the retweets ensured almost half the world has already seen the ‘future of retail’.
The use of technology in the retail space has definitely changed the way the industry functions. Processes are faster, better and more efficient ? and that's critical for an environment where every single advantage point counts.
In his recent talk at Cypher-2017, Atul Jalan cuts through what he calls the “hullabaloo, hyperbole and hubris” that surrounds Artificial Intelligence(AI) to give us a new perspective on what awaits us in the near future.
An irate customer gets to know days before Christmas that orders she had booked online with a well-known retailer will not reach her in time.