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Home » Brick-and-Mortar » The time is ripe to introduce robotic capabilities in physical stores
The time is ripe to introduce robotic capabilities in physical stores
May 22nd, 2017 | Posted by Editors@Fresh in Brick-and-Mortar, Customer Experience, Insights/Intelligence, Multi-channel Retailing, Omni-Channel Retail

A survey from Qmatic has revealed that nearly a third (31%) of retailers will use humanoid robots in retail stores at some point in the future. While 14% are expected to do so as early as within the next one year. According to the survey, three-fifths (60%) of UK retail decision makers think robotics will better the in-store experience for customers. While over half (54%) hold the view that it will have a positive impact on the overall omnichannel experience for shoppers. Regarding which is the area in retail where the presence of robots is most apt, 62% have cited click and collect. After that come customer services (48%) and appointment booking or connecting to expert help (42%).

The survey has also found some problems related to the deployment of robots. These include security concerns (63%), fear of poor integration with existing technology to reap the benefits of an omnichannel experience (52%), expense of implementation or development costs (46%), consumer adoption (15%), and intention to not to replace employees with robots (12%).

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