Great Expectations: Retail Experts on NRF Retail’s BIG Show 2017

It’s almost here!

NRF Retail’s BIG Show 2017 is just around the corner, and both retailers and vendors around the globe are gearing up for the biggest retail event of the year.

We tapped in on the excitement by asking several experts to share what they are looking forward to seeing at NRF Retail’s BIG Show this year.

 

 

Manthan’s Question:

What big retail idea do you hope to see at NRF RETAIL’S BIG SHOW 2017?

MIYA KNIGHTS

MIYA KNIGHTS

Global Retail Technology Director, Planet Retail, @mazzaknights

“I’m hoping to see some innovative store-based tech that will capture retailer imaginations in terms of changing the customer’s shopping experience for the better in 2017. So i expect to see more mobile self-checkout solutions, like the Amazon Go example, as well as more immersive AR and VR interactivity, and even more shop floor robots.”

STEWART SAMUEL

STEWART SAMUEL

Program Director, IGD Services Canada,
www.retailanalysis.igd.com@Stewart_IGD

“One of the key retail technologies that we’re watching closely this year is voice-based computing. With the rapid growth of Amazon Echo and Alexa-enabled devices coming to the market, it will become increasingly easier for consumers to add items to their online shopping lists through talking to various devices in the kitchen. This will further accelerate growth in this key channel for the grocery sector.”

MELISSA GONZALEZ

MELISSA GONZALEZ

Chief Pop-Up Architect,
The Lionesque Group, @MelsStyles

“I am really interested in learning more about the integration of machine learning and emotional intelligence technology at NRF. How soon will it be possible that digital sharing in physical stores will have the same level of consumer behavior analytics as some of today’s leading e-commerce websites?”

FRANCESCA NICASIO

FRANCESCA NICASIO

Content Strategist & Retail Expert,
www.vendhq.com

“It may not be as sexy as VR or IoT, but I’m eager to learn about ideas and solutions around order fulfillment.

The increasing demand for fast, affordable fulfillment is putting a lot of strain on retailers’ operations and profits, so it would be interesting to see how solution providers will help merchants keep up with these demands.”

TRISTAN POLLOCK

TRISTAN POLLOCK

Entrepreneur in Residence, 500 Startups,
tristanpollock.com

“I want to see a resurgence in brands’ ROC, or Return on Community. Think being politically active or positively impacting the environment.”

ANDREW BUSBY

ANDREW BUSBY

Founder at Retail Reflections,
@andrewbusby

“Big retail idea I’m hoping to take from NRF 2017 is how all our lives can be bettered through intelligent application of cognitive computing.”

SHERYL KINGSTONE

SHERYL KINGSTONE

Research Director, 451 Research,
@skingstone

“As the digital and physical worlds collide, 61% of retailers are either in the planning stage or have a formal digital transformation strategy to actively digitize their business processes and technologies. I’m eager to see conversational technologies embedded into the commerce experience which can enable a frictionless buying journey from product discovery and order to mobile payments, tracking order status and providing customer service.”

JERRY W. SHELDON

JERRY W. SHELDON

IHL Consulting Group,
@jerrysheldon

“Approaching NRF this year I’m excited to see what technologies continue to emerge in the area of artificial intelligence/Machine Learning. This science interests almost every aspect of retail operations and shows amazing promise in the area to reduce the decision making life cycle and to be able to do so more accurately and efficiently. As IoT brings more data feeds into the equation, the combination with AI will foster the next steps of customer intimacy and understanding and be a tool which will help store analytics approach that of online.”

RACHAEL DIMIT

RACHAEL DIMIT

Fung Global Retail & Technology,
@rachaeldimit

“I’d love to see a larger representation from the streetwear community at NRF this year. While streetwear may seem niche, they are disrupting the way people consume and aspire to consume. I’m looking forward to seeing how luxury retailers respond to streetwear brands in the coming years, as they try to harness the aspirational aspect among millennials and gen-Z that the streetwear brands have fostered so successfully.”

CHUCK MARTIN

CHUCK MARTIN

Editor, IoT Daily, MediaPost
@chuckmartin

“An intelligent start to the use of Internet of Things technology to better anticipate consumer needs and improve customer engagements. This would include humanoid robots like Softbank’s Pepper to greet customers and smartly using smartphone sensing technologies, like Swirl beaconing or Philips smart lighting.”

CHUCK MARTIN

JAMES TENSER

Principal of VSN Strategies, Director of the In-Store Implementation Network
@jtenser

“At NRF2017 I’m continuing my search for new and improved solutions for real-time in-store sensing. I identify five dimensions: Demand, Items, Messages, Employees and Shoppers – DIMES for short. For most retailers, stores are effectively like black holes, informationally speaking, but connected sensors and systems can reveal performance metrics, inventory status, conversions and shopper behavior insights that can guide decision-making by savvy merchants.”