The recently released 2020 Future Value Chain Project identifies 12 trends that are shaping the value chains of the future. In this blog, I will discuss three of these trends which I think have particular relevance to the retail industry.

Customers adopting technology: One of the key trends that will impact the retail business is the increased adoption of technology by customers. Shopping is expected to increasingly move to the internet, social platforms and converged mobile devices. Retail establishments will support more of digital technologies, WiFi-enabled interaction, interactive self-help kiosks and personalized services delivered in real-time across multiple channels.